Increase your profits through returning customers.
As one of the leading CRM agencies, we provide customized solutions for the profitable growth of your D2C brand.
CRM
Strategy
EMail
Marketing
WhatsApp
Marketing
Loyalty
Program
Surveys &
ReviewS
Customer
Insights
E-Commerce & Retail Love Brands Trust us
The benefits of working with minth.
Customer Relationship Management (CRM) is implemented by us end-to-end. Sending non-personalized emails to all your subscribers is of no use to anyone.
Higher profit through
increased repeat orders
The margin from new customers is low due to the high CAC. We ensure more returning customers.
More independence
from paid ads
Happy customers who love your brand will buy from you again, even without paid advertising.
Better understanding
of your customers
Analyzing and generating customer data is the foundation for a high-converting CRM.
Knowledge transfer
to your team
Leverage our +10 years of CRM experience and integrate it into your team for sustainable success.
Lightning fast
delivery
We only work with a limited number of customers to guarantee fast processing of all tasks.
Individual support
without minimum term
Flexibility even with close cooperation. With us, you can cancel or upgrade on a monthly basis.
Let's get the most out of your tech stack
We pursue a holistic CRM approach that will suit your brand perfectly.
Analysis
In the first step, we review your roadmap, all communication channels, marketing campaigns, tools and the most relevant key figures in terms of customer loyalty.
- CRM check & current state
- Testing of alle automations
- Key figures analysis
👉 List with specific optimization recommendations
Strategy
Together, we define a CRM strategy and continuously derive the most effective measures to bind your customers to your brand in the long term.
- CRM strategy
- Loyalty strategy
- Communication strategy (Email & WhatsApp)
👉 Increase in effectiveness & efficiency
Execution
We ensure that your customers are encouraged to make a repeat purchase with the right offer at the right time and with the right message.
- Email marketing design, flows & campaigns
- WhatsApp marketing flows & campaigns
- Loyalty program implementation & optimization
- (Post purchase) surveys conception & execution
👉 +10-20% profit
Reporting
Our report identifies the purchasing behavior of your customers with the highest CLV and provides a data-based foundation for decisions at your company.
- Touchpoint analyses
- Cohort analyses
- Survey + Review analyses
- KPI analyses
👉 Data-based foundation for decision-making
Optimization
From the report, we derive the right measures for you to develop high-converting campaigns and continuously optimize the automations.
- Continuous support
- Customer insights + profile enrichment
- Email & WhatsApp marketing personalization
- Loyalty program reward & burning processes
👉 More profit through returning customers
We also love to share our knowledge at events & trade fairs
Still have questions? We have the answers!
Why is CRM so important in 2024?
The short answer: Rising Customer Acquisition Costs
The rising costs of acquiring new customers and production require companies to shift their focus to customer retention. One-off buyers usually generate a very low, sometimes even negative contribution margin. This means that sustainable, predictable and secure growth is not possible.
Returning customers are essential for long-term profitability. Simply by recognizing this and deriving the necessary measures, the company's results can be significantly improved.
How do you improve my CRM?
The short answer: Identify high CLV customers, activate them & win more
We help you to increase CLV with our unique CRM framework by increasing the repurchase rate and AOV.
To do this, we help you identify your most profitable customers, activate them with various retention marketing measures so that they become returning customers and ultimately turn them into fans of your brand in the loyalty step. We accompany you from strategy to implementation and optimize continuously.
What makes you different from other agencies?
The short answer: Our CRM Framework + 10 years of experience
At minth, we have over 10 years of CRM experience and have the right expertise to take your CRM to the next level thanks to a large number of projects with big and innovative brands.
In addition, our CRM framework is unique on the market because it contains all the important CRM building blocks and links them together in a meaningful way. This holistic approach ranges from strategy and conception to implementation and is continuously optimized for your target group and products.
How much do you charge for collaboration?
The short answer: Individually (projects or retainer with fixed fee / revshare possible)
Depending on the size of your company in terms of customers, SKUs, employees (in-house team) and existing tools, the scope of our service may vary.
To give you a more accurate estimate of the price, we offer a free and non-binding CRM potential analysis. You can make an appointment with us directly here.
How do you work with in-house teams?
The short answer: Done For You, Done With You or Consulting Only
Depending on how the structures in your company are set up, we work closely with your in-house team or completely independently. Experience shows that a mix of Done For You, Done With You and Consulting Only is used depending on the task.
Our goal is to make your in-house team better. For larger teams, we are also happy to give workshops on current trends and best practices for CRM if requested.
Which markets & languages can you operate in?
The short answer: USA & Europe - English, Spanish & German
Our headquarters are in Munich, which is why we have always felt at home in the German-speaking (DACH) region. In recent years, we have also implemented campaigns in other European countries such as England, France, Spain, Italy and the Netherlands.
We have also worked with a number of clients in the USA. Our CRM framework “Made in Germany” fulfills all the requirements for profitable growth in the US market.
What is the potential of your CRM?
Let's find out together what profit and sales potential your brand has through a comprehensive CRM.
